Enthusiastic customer service oriented individual skilled in troubleshooting and resolution to the satisfaction of the end user.

Effective and positive team player known for contributing effective and creative solutions assisting in the growth and development of the department and hospital.

Effective communicator and a fast learner continually seeking more skills and knowledge.

Dependable productive worker who is highly motivated to provide streamlined efficiency.

Windows XP
Windows Vista
Windows 7
Microsoft Office 2007
Microsoft Office 2003
NetSupport
Exchange 2007
Blackberry Enterprise Server
Active Directory
Exchange Management Console
PolicyMedical
API LaborWorkx

Desktop, severs, and laptops manufactured by Dell.
Blackberry Devices.
Android Phones - Droix X, Droid Pro, EVO
Printers of various manufacturers.

A+ Certifications
Facilitative Project Management

Available upon request.

Huntsville Memorial Hospital
Systems Analyst | 2005 - present

Support multiple vendor software systems to meet the needs of end user by completing necessary tasks in an accurate and timely manner. Work independently or with a group on assigned projects and requests. Review and communicate with Manager and/or Project Lead weekly. Develop project plans to ensure completion in an accurate, timely manner by identifying tasks and respective start and completion dates. Maintain reference to programs and systems in order to provide maintenance and means of inquiry by documenting the functionality. Resolve problems to ensure Health System customer needs are met by identifying problems and defining implementation solutions. Act as troubleshooter by remaining on-call as scheduled to provide user support and response to user or systems problems, monitor system activity to avoid or identify potential problems. Setup and maintenance of MS Exchange accounts as well as Blackberry Enterprise Server and Blackberry devices. Research and presentation of various applications allowing for ease of use for end users workload.

Major Projects and Accomplishments:

• Provide leadership and development of incoming helpdesk employees.
• Create reports for department director.
• Oversee ordering of inventory and deployment.
• Implementation of PolicyMedical - hospital policy management software.
• Redesign of intranet every two years.
• Train hospital employees and end users on various applications such as outlook webmail access and basic computer skills.
• Implementation of a patient discharge instruction application for ER physicians.
• Implementation of an upgrade from MS Office 2000 to MS Office 2007.

Northrop Grumman / Sapphire Technologies
Field Engineer | 2001 - 2005

Primarily responsible for User support of PC systems, including troubleshooting hardware, software and printer problems. Responsible for inventory control and keeping reports accurate as well as documenting problems and fixes. Accountable for responding in timely manner to tickets and updating work log.

Major Projects and Accomplishments:

• Project Team Lead for Thin Client hardware rollout.